Frequently asked questions

  • PayBill? Either (PayBill 4123773) or (PayBill 4141007) Dependin on the label on your router per region.
  • When is my bill due? Your billing cycle starts the day you subscribe and lasts 30 days.
  • Paid to the wrong account? No worries! Just forward the confirmation message to us on WhatsApp, and we’ll help fix it.
  • Paid but not showing? Send us the payment confirmation, and we’ll sort it out for you quickly.

Moving to a new home or office? Give us at least a week's notice, and we’ll help you move your connection hassle-free. The relocation fee is 1,000.

  • No signal? If your router has a blinking red light, contact us. A technician will help fix it.
  • No internet? First, check if your subscription is active and the router is ON. Still no luck? Reach out to us!

If too many devices are online, your connection might slow down. Need faster speeds? Consider upgrading your package for a better experience.

We offer pre-packaged options for businesses, but if you need something custom, just contact us, and we’ll tailor a solution for you!

Upgrading is easy! Pay the difference and let us know, and we’ll upgrade your service right away.

Want a smaller package? Just pay the required amount and select the package in the app. It’ll switch over immediately!

Simply forward your payment confirmation via WhatsApp or the portal, and we’ll credit your account in no time.

  • How to book? Call or message our customer care team to book your installation.
  • Router ownership: Once you’ve paid the full connection fee, the router is yours. Any leased devices remain the property of Nadra Networks.

Still need help? Chat on WhatsApp or Call us.