Welcome to Nadra Networks! By using our internet services, you agree to comply with this Customer Usage Policy (the "Policy"). This document outlines the acceptable and prohibited use of our network and services. It is intended to ensure the integrity, security, and performance of our services for all users.

1. Acceptable Use

1.1 Legal Compliance

You must comply with all applicable local, state, national, and international laws and regulations when using Nadra Networks’ services. This includes, but is not limited to:

• Intellectual Property Rights: Do not use our network to share, distribute, or transmit copyrighted materials without authorization.

• Harassment and Threats: Do not use our services to engage in harassment, threats, or abusive behavior towards others.

1.2 Personal Use

Our internet services are designed for personal use, including:

• Browsing the web

• Social media

• Streaming video/audio content

• Online gaming

• Educational purposes

1.3 Business Use

If you use Nadra Networks for business purposes, you may use our services to:

• Host websites, email servers, and applications that do not violate this policy.

• Conduct business communications and other activities associated with your operations.

1.4 Network Performance

You are responsible for ensuring that your usage of Nadra Networks' services does not interfere with network performance or the ability of others to access the network. This includes:

• Bandwidth Consumption: Refrain from excessive use of bandwidth, which can cause congestion or degrade the quality of service for others.

• Network Integrity: Do not use our network for activities that may harm or disrupt its operations, such as transmitting viruses or malware.

2. Prohibited Use

2.1 Unauthorized Access

• Hacking: Do not attempt to gain unauthorized access to any system or network, including the services of other customers, or attempt to exploit any vulnerabilities in the network.

• Password Cracking: Do not engage in any attempts to crack or bypass security measures, passwords, or authentication systems.

2.2 Illegal Activities

• Fraud and Identity Theft: Do not use our services to impersonate others, commit fraud, or engage in identity theft or any other illegal activity.

• Child Sexual Abuse Material: The use of our services to distribute, download, or possess illegal content, such as child exploitation material, is strictly prohibited and will be reported to authorities.

2.3 Spamming and Phishing

• Email Spam: Do not use Nadra Networks' services to send unsolicited emails or engage in spam campaigns. This includes both bulk email messages and marketing emails without consent from recipients.

• Phishing and Fraudulent Activities: Do not use our services to create fraudulent websites or phishing scams designed to steal personal or financial information.

2.4 Distributed Denial of Service (DDoS) Attacks

DDoS: Using our network to launch DDoS attacks or similar actions intended to disrupt the normal operation of any service or network is strictly prohibited.

2.5 Resource Abuse

• Excessive Use: Abusing network resources by using high amounts of bandwidth or running unauthorized servers (e.g., file-sharing, peer-to-peer, or game servers) that negatively impact the network is prohibited.

• Data Scraping: Automated systems used for data scraping or crawling websites for commercial purposes without consent are not allowed.

3. Customer Responsibilities

3.1 Secure Use of Your Network

• Securing Wi-Fi Networks: Use strong encryption (e.g., WPA3) for your Wi-Fi network to protect against unauthorized access.

• Antivirus and Firewalls: Regularly update antivirus software and firewalls on your devices to prevent malware infections.

3.2 Reporting Violations

If you notice any activity that violates this Customer Usage Policy, you are encouraged to report it to Nadra Networks' customer support team. We investigate all reported incidents and may take action, including suspending or terminating accounts involved in such activities.

3.3 Account and Service Use

You are responsible for the security of your account credentials and any activities that occur under your account. If you believe your account has been compromised, notify us immediately so we can assist you in securing your account.

4. Service Limitations

Nadra Networks provides internet service to its customers, but the availability and speed of the service can be affected by factors such as:

• Geographical limitations: Service availability may vary based on your location.

• Network congestion: Heavy usage or network interference may affect speed and performance.

We are not responsible for interruptions caused by factors outside our control, including natural disasters, internet backbone issues, or other external factors.

5. Consequences of Violating This Policy

Violation of this Customer Usage Policy may result in:

• Warning: In cases of minor or first-time violations, you may receive a warning and a request to cease the prohibited activity.

• Temporary Suspension: In the event of more serious or repeated violations, your account may be temporarily suspended while we investigate.

• Termination of Service: In extreme cases, such as illegal activity or harm to the network, we reserve the right to immediately terminate your service without prior notice.

6. Changes to This Policy

We may update this Customer Usage Policy periodically to reflect changes in our services or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated. By continuing to use Nadra Networks' services after any updates, you agree to abide by the revised terms.

Contact Us

If you have any questions or concerns about this Customer Usage Policy or any potential violations, please contact us at:

• Email: info@nadranetworks.com

• Phone: +254113878299